We at Mainline Europe (A Trading division of Steljes Ltd) respect the privacy of you, our customer, and take our responsibilities regarding the security of your information very seriously. Mainline Europe is committed to providing you with a professional, valuable and personalised service whilst safeguarding your privacy.
Definition Of Personal Data
Personal data is any information that allows you to be identified. The types of personal data Mainline Europe will collect will typically include details of your name, employer, job title and responsibilities, and the following information about your home or business: address, telephone number, email address and fax number. On occasion we may capture other personal information that you volunteer or that we request.
The Practices And Procedures Mainline Europe Follows To Collect Your Personal Data
Mainline Europe collects personal data from you through the use of enquiry and registration forms, direct personal contact (for example, over the telephone) and every time you email us your details. Mainline Europe will only use your personal data where it is necessary to do so because it is relevant to our dealings with you or where we have your consent. The processing of your personal data is necessary where it is relevant to the provision of the goods and/or services that you have requested from us, and this will specifically include order fulfilment, customer service and billing.
If you have given your consent, Mainline Europe may use your personal data for direct marketing including the provision of offers for Mainline Europe' and its third party partners' products and services.
At the point of collection Mainline Europe may request your consent to being provided with direct marketing material. If at any stage you object to Mainline Europe' use of your personal data for direct marketing or to a medium through which such material is being sent (for example, post, fax, email or telephone) you may choose to unsubscribe to its receipt.
Security Of Your Personal Data
We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select, authorised members of staff within Mainline Europe.
Transfer Of Your Personal Data
We may transfer your data to carefully selected business partners and third party suppliers (some of whom may be located outside the UK or Europe) but only where we have your consent or where it is necessary because it is relevant to our dealings with you (for example, for the purposes of providing products and services to you or in connection with any relevant warranty registrations). Partners and third party suppliers will only use the personal data for the purpose(s) for which it was shared and will protect it from any further use.
Your Rights To Access Your Personal Data Held By Mainline Europe
Mainline Europe will only keep your information for as long as either we are required to by law, or as is relevant for the purposes for which it was collected.
During this period, you may contact the Mainline Europe Data Controller at any time if you would like to see details of the personal data that we hold about you, the purposes for which your personal data is being used or to ask us to correct, update, supplement or delete this personal data. In accordance with the Data Protection Act guidelines, we reserve the right to charge an administration fee for this activity up to the value of £10.
It is also the responsibility of the Data Controller to deal with and respond to all enquiries from any national data protection authority or governmental authority.
What Happens If You Have A Complaint About Mainline Europes' Use Of Your Personal Data?
If you have a complaint about the way that Mainline Europe has used your personal data you should first contact our Data Controller who will be able to assist you. If the Data Controller is unable to resolve the complaint to your complete satisfaction, it will be passed to the Chief Executive. Any discovery of misuse of your personal data by Steljes shall be remedied as soon as is reasonably possible.
For questions regarding this policy please contact our Data Controller.